Frequently Asked Questions
Everything you need to know about KaruAura. Can't find your answer? Ask us on WhatsApp
Yes! COD is available across India. Simply place your order and pay in cash when your order is delivered to your doorstep — no advance required.
Most orders are delivered within 3–7 business days. Metro cities (Mumbai, Delhi, Bangalore, Chennai, Hyderabad) typically receive orders in 3–4 days. Tier 2/3 cities may take up to 7 days.
Every crystal, mala, and bracelet on KaruAura is handpicked from trusted suppliers and carefully inspected for quality and energy. We only offer products we are proud to stand behind — no shortcuts, no compromises.
We accept returns within 7 days of delivery for damaged or defective items. Please WhatsApp us with photos of the product. Exchanges are subject to stock availability.
You can enter your coupon code in the cart drawer before checkout, or on the checkout page. The discount will be applied automatically once validated.
Yes! Once your order is shipped, visit our Order Tracking page and enter your Order ID along with your phone number to see real-time status.
Currently we ship only within India. International shipping is planned for future expansion. Stay tuned!
Yes. All our healing crystals and malas are cleansed and charged before being packed and shipped, ensuring you receive the full spiritual benefit.
We're available on WhatsApp 24/7. Just tap the WhatsApp button on any page and we'll respond within minutes.
We accept UPI, credit/debit cards, net banking, and Cash on Delivery (no advance required). All online payments are processed securely via PayU.